Return Policy

We understand that sometimes an item just doesn't work for whatever reason and we will gladly accept returns on regularly stocked merchandise under the following conditions. Returns must be sent within 7 days of your receipt of the merchandise. If you are unsure of a pattern, or quality of the item, we suggest order a pillow sham, a wash cloth to sample the items first. All merchandise must be repackaged as originally shipped and include all tags, inserts and packaging. A copy of the sales receipt must be included with all returned goods. The merchandise must be in new and unused condition with no indication of use. The amount of credit given will be for the merchandise only and does not include shipping and handling costs. Cost for returned merchandise will include 25% for restocking and 2% for credit card services and will be deducted from your refund. All returns must be approved and be sent with an authorization number attached to the package. Returns should be sent to: Amelia Interior Design, 503-C Centre Street, Fernandina Beach, FL, 32034. Items should be in original packaging and packed exactly as original shipment. Shipping must be prepaid and insured by a traceable carrier such as UPS or FedEx. DISCONTINUED ITEMS OR SALE ITEMS, CUSTOM MADE MERCHANDISE OR SPECIAL ORDERS, ALL MONOGRAMED ORDERS ARE NONREFUNDABLE AND CAN NOT BE CANCELLED ONCE ORDERS HAVE BEEN PLACED AND CUSTOMER NOTIFICATION GIVEN VIA EMAIL. THE MASTER SUITE RESERVES THE RIGHT TO REFUSE ANY RETURN DEEMED TO BE IN UNACCEPTABLE CONDITION.

If we do not have an item in stock it can usually be backordered providing it is not a discontinued item. Backorders typically take 2-3 weeks to reach you. Occasionally an item placed on special order may take several weeks longer if our supplier does not have the item in stock. Your credit card will be charged when the order is placed with the vendor and shipped as quickly as possible. If for any reason they vendor can not fill the order, you will be notified of cancellation of the order. All special order requiring embroidery, monograming, or custom sizing are non-refundable and non-returnable.

Questions can be emailed to info@themastersuite.com. To help us filter unwanted spam please reference the item you are enquiring about in the subject line. If you prefer to speak to some one in person you may 904-261-6963. Although we have a secure website we recognize some people may be more comfortable placing an order over the telephone and we also offer this option. Store hours are 10AM to 5PM, Eastern Standard Time, Tuesday through Thursday and 10:00AM to 6PM on Friday and Saturday.

Shipping

The Mastersuite ships Ups ground or Priority Mail Monday through Friday excluding Holidays. Faster service is also available for additional cost and can include over night, 2day and 3day. Please call for estimate. (904-261-6963). All items in stock will ship the same day if received before 12:00.

Pricing

The Mastersuite makes every effort to guarantee that the pricing of all items is correct. However, should there be a pricing discrepancy, we reserve the right to notify the customer of the correct price, and give the customer the option to purchase the item at the correct price or cancel the order. We will be glad to match any price on a new, identical item of the same pattern, color, and style. Please supply us with the information of where you found the competitive pricing. Products on our site that have been "cached" by a customer’s computer or Internet Service Provider (ISP) that have out-of-date sale prices or prices that have changed, will not be honored.